Benefits of Live Chat for Ecommerce Businesses

Identify your ideal visitors faster with live chat and steer them towards making a purchase.

Take Your E-commerce Business To The Next Level With SwiftChat

Save on Costs

Live chat in ecommerce can be 400% times less expensive than phone support!

If you’re using some kind of phone support for your ecommerce business, you’ll know that it costs quite a bit.

The money you save by using live chat for business will be more than what you spent to have live chat service on your website, so there’s no reason not to use live chat.


Make More Sales

Sales are what power an ecommerce business.

Generic offers sent by most websites are seen as spam by visitors.

With live chat, you’re able to give a specifically tailored offer to a visitor. That way, you are increasing your chances of making a sale.

Use live chat for sales and you’ll be running a successful ecommerce business in no time.


Want More Conversions? No Problem

By providing instant customer support through ecommerce live chat to your visitors, you’re making sure that they’re going nowhere.

Customers that use live chat convert 3 to 5 times more than others.

If you want more conversions, you’re going to need to engage with your visitors and what better way than live chat.


Reduce Cart Abandonment Rates

Cart abandonment rates are around 75% for the ecommerce industry on average.

Talking to your customer through live chat will allow your support agents to help customers through the checkout process, making sure that your customers don’t leave before making a purchase.


Increase Customer Satisfaction Levels

If you want your customers to make purchases from you again in the future, you’re going to need to provide premium customer support and service.

92% of customers feel satisfied when they use the live chat feature on a website.

A satisfied customer is more likely to make a purchase. In fact, customers who used live chat prior to making a purchase have a 10% increase in order value on average.


Increase Customer Loyalty

Attracting new customers is more expensive than retaining the ones you already have.

If your website has a live chat feature, 48% of customers are more likely to return to the site. Loyal customers are more likely to make a purchase from you.


Capture promising leads

Capturing the most promising leads is a tough ask.

With live chat you can see what a visitor is typing before he sends a message. Giving you just enough time to decide if this is a high-quality lead or not.

Spend time on high-quality leads, and you’ll be rewarded with conversions and sales.


Increase your support staff’s productivity

Answering calls all day can hinder your support staff’s productivity.

With live chat, your support staff can engage multiple visitors at the same time with ease

Your support staff will even have some pre programmed responses that they can use


Installation Made Easy

Worried about setting up live chat? Don’t be.

All you need to do is signup and follow 2 easy steps.

At the end you’ll be given a code that you’ll place in the head tag of your website’s HTML.